Cancellation: If unable to keep your reservation, we ask that you kindly cancel 12 hours before the start of class or 24 hours before your scheduled appointment (for private and duet lessons). If you must cancel less than 12 hours before the start of class the class fee will be lost and a $10 late cancel fee may be charged. If you do not show for a reserved class, a $15 no-show fee will be charged. For privates and duets, no-shows and cancellations less than 24 hours before class will result in a full charge for the session. Please log in to your MindBody account to cancel your class reservation so that another client may use the spot, or text 714.305.4111 or email to let us know. Thank you for your cooperation.
Sales: All purchases are non-refundable. Exchanges can be made for upgrades or alternative packages. If you purchased a series, please note the expiration date.
Membership Suspensions: Monthly Memberships can be suspended if the suspension is for at least 14 days. Please email the dates of your requested suspension to info@love-pilates.com at least 30 days prior to the requested suspension (planned absences, vacations, etc.). In the case of an emergency (injury, surgery, etc.) memberships can be suspended with less than 30 days notice. The length of the suspension will be added to the end of the contract.
